Refund & Cancellation Policy

01How billing works

Our plan is monthly and paid in advance. It costs ₹3,000 a month for lunch and dinner every day. For a refund, one day of your plan is worth your monthly price divided by the number of days in that month.

If you start in the middle of a month, you only pay for the days left in that month.

02Pausing your tiffin

• Message us on WhatsApp or call us by the evening before with the dates you won't need food.
• The meals you miss during a pause are carried forward and added to the end of your current plan, so you don't lose them.
• If your message reaches us after the cut-off, the next meal may already be cooked and will be counted as delivered.
• Tell us when you are back, and we restart from the next meal.

03Cancelling your plan

• You can cancel your plan at any time by informing us on WhatsApp or phone.
• Please give us 2 days' notice, because vegetables and rations are bought in advance for our customers. Meals during the notice period are delivered as usual.
• After the notice period, the remaining full days of your paid month are refunded.
• If you had paused meals that were carried forward, those are also counted in the refund.

04How and when refunds are paid

• Refunds are paid within 7 working days of your cancellation being confirmed.
• We refund to the same method you paid with, such as UPI or bank transfer, or as agreed with you if you paid in cash.
• There is no cancellation fee and no hidden deduction beyond the notice-period meals.

05Late, missing or wrong tiffin

Mistakes can happen in any kitchen. If your tiffin is very late, missing, short on items or not right, tell us on WhatsApp the same day, with a photo if possible. Depending on what happened, we will:

• send the missing item or a replacement meal if we still can, or
• add an extra meal to the end of your plan, or
• adjust the amount in your refund or next month's payment.

We may not be able to help with complaints raised several days later, because we can't check what happened.

06When a refund does not apply

• Meals that were delivered and received, including when you didn't like a particular dish.
• Meals missed because nobody was available at the address and we were not told in advance.
• Meals within the notice period after you cancel.
• Pause requests received after the cut-off time for that meal.
• Delays caused by events outside our control, such as heavy rain, strikes or road closures. We will still try to deliver as soon as possible.

07If we cancel or can't deliver

If we have to close the kitchen for a day, for example during a family emergency or a major festival, we will inform you in advance where possible. Those meals will be added to the end of your plan or refunded, whichever you prefer. If we ever stop serving your area, we will refund all unused days in full.

08Changing your delivery address

If you move within our delivery areas, your plan simply continues at the new address. If you move somewhere we do not deliver, this is treated as a cancellation and the unused days are refunded as described above.

09How to pause, cancel or ask for a refund

Send a WhatsApp message or call us on +91 95841 14377 with your name, registered phone number, and what you would like to do (pause with dates, cancel, or report a problem). We will confirm on WhatsApp so you have a record.